Privacy Policy- By Calista

Last Updated: November 2025

1. Introduction: Who We Are

This privacy policy applies to By Calista, the artist’s website located at bycalista.com. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains the types of information we collect, how we use and safeguard it, and your rights in relation to your personal data. The site is operated by Calista Cox (ABN: 70 507 801 522). You can contact us at:

• Email: hello@bycalista.com

2. What Personal Information We Collect

We may collect personal information such as:

Personal Information: such as your name, email address, and contact details when you sign up for our mailing list, contact us, or use our services.

Usage Information: such as your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of website access.

Marketing Information: details you provide when subscribing to newsletters or promotions.

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews, if you choose to leave them.

3. How We Collect Your Personal Information

• Directly from you (e.g. contact forms, newsletter subscription)
• Automatically when you visit the site (e.g., through analytics tools or cookies)
• An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
• If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
• If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
• If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

4. Why We Collect It & How We Use It

We use your personal information to:

• Provide and improve our services
• Respond to your inquiries
• Send newsletters or updates (if subscribed)
• Understand site usage and improve the experience using analytics tools
• Visitor comments may be checked through an automated spam detection service.
• send you marketing materials (if you have consented)

We will not use your information for purposes other than those disclosed without your consent, unless permitted or required by law.

Mailing Lists and Newsletters

We collect information that you provide when signing up to our mailing lists, requesting updates, or submitting forms on our website.

We use Mailchimp, an email marketing service, to create, send, and manage emails. Mailchimp may collect personal and other information relating to those email addresses. We will only use this information to:

• create, send and manage newsletters or updates about our work

• measure the performance of our email campaigns

Mailchimp may disclose this information to third parties if required to do so by law, or where such third parties process the information on Mailchimp’s behalf.

Mailchimp is based outside of Australia, the EU, and the UK. Information about your use of our emails (including your IP address) may be transmitted to and stored on Mailchimp servers in the United States and other countries.

By subscribing to our mailing lists:

• you consent to your personal information being collected, used, disclosed, and stored as set out in Mailchimp’s Privacy Policy and agree to Mailchimp’s Terms of Use

• you understand and acknowledge that this service utilises a Mailchimp platform, which is located outside of your country of residence

• you may opt out of our mailing list at any time by selecting the “unsubscribe” link in every email, or by contacting us at [your contact email]

5. Disclosure to Third Parties

• We may share data with service providers (e.g., email platforms, analytics tools).
• If this disclosure is likely to send data overseas, we’ll specify the countries.
• Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
• If you request a password reset, your IP address will be included in the reset email.

Sharing Your Information

We only share your personal information in limited circumstances:

• with trusted third-party service providers who help us operate our website and services (such as Mailchimp)

• when required by law, regulation, or legal process

• to protect our rights, property, and safety, or that of others

Where we disclose personal information overseas, we take reasonable steps to ensure that recipients comply with applicable privacy protections.

6. Storage and Security

• We store personal information securely.
• We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorized access.
• If you are located outside Australia, your information may be transferred to and processed in countries with different data protection laws. By providing us with your personal information, you consent to such transfers.

7. How Long We Keep Your Information

We retain your personal information only as long as necessary for the purposes outlined, unless a longer retention is required by law. After that, we securely delete or anonymize it.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

8. Your Rights (Access & Correction)

You have the right to:

• Request access to personal information we hold about you
• Request corrections if you believe the data is inaccurate
• If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes
• Please contact us via the details above to exercise these rights.

9. Complaints

If you believe we mishandle your personal information, you may:

1. Contact us directly to resolve it
2. Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Updates to This Policy

If our practices or this policy changes, we will update this page.

11. Copyright and Intellectual Property

All artworks, images, designs, text, and other creative content displayed on By Calista (bycalista.com) are the intellectual property of the artist Calista Cox unless otherwise stated.

These works are protected under the Copyright Act 1968 (Cth) and related international copyright treaties. This means:

• You may not reproduce, copy, modify, distribute, transmit, publish, or otherwise use any content from this site without prior written permission from the copyright holder.
• Purchase of an artwork or digital product does not grant the buyer any rights to reproduce or use the artwork for commercial purposes unless expressly licensed.
• Unauthorized use of any content may result in legal action under Australian copyright law.

If you would like to use or license any of the artworks or content from this website, please contact: hello@bycalista.com

12. Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.