This policy applies to By Calista, the artist’s website located at bycalista.com. This policy governs the useage of this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. You agree to be bound by these Terms, our Privacy Policy, and our Shipping & Returns Policy, by accessing our website and purchasing from By Calista. Please read them carefully.
The site is operated by Calista Cox (ABN: 70 507 801 522). You can contact us at:
- Email: hello@bycalista.com
We collect information about you during the checkout process on our store.
Changes to Terms
These terms will be periodically updated and come into effect when changed on this webpage. Continued use of our site or services constitutes acceptance of the updated Terms. You may not use our products for any illegal purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Products & Services
We offer art prints and related products through our online store hosted by WordPress. All designs are created by Calista Cox and are protected by intellectual property laws. You may not reproduce, distribute, or use our content or designs without written permission.
Orders
Orders are processed upon receipt of full payment.
Please review your order carefully before submitting. For made-to-order items, changes or cancellations may not be possible once production begins.
We reserve the right to reject or cancel any order at our discretion.
Pricing & Payment
All prices are listed in AUD unless otherwise stated.
Payments are securely processed via Squarespace’s trusted gateways. We do not store your payment details.
Prices may change without notice, but your order total is confirmed at checkout.
Shipping & Delivery
Orders are shipped via Australia Post or other carriers with tracking.
Prints are typically dispatched within 1–2 business days. Delivery times vary by location and season.
We are not liable for delays caused by carriers or for import duties/taxes on international orders.
Returns & Refunds
If your item arrives damaged or incorrect, contact us within 7 days of delivery with photos and details.
For change-of-mind returns or exchanges, contact us within 14 days. Items must be unused and in original condition.
Due to the custom nature of some products, refunds are at our discretion and subject to Australian Consumer Law.
Product Characteristics & Care
Minor variations in color, texture, or dimensions may occur due to production processes. These are not considered defects.
Intellectual Property
All content and designs on this site are owned by By Calista. Unauthorized use may result in legal action.
Privacy
Your personal information is handled in accordance with our Privacy Policy. We use WordPress, Woocommerce and Mailchimp for secure order processing, analytics, and marketing.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages. Any liability is limited to the purchase price of the product.
Governing Law
These Terms are governed by the laws of the Commonwealth of Australia. Disputes are subject to the jurisdiction of Australian courts.